If we miss it, we come back and fix it
Tell us within 24 hours and we return to correct it at no charge.
Every Bethel J job ends with a 75-point inspection. That inspection is the promise: if something on it was not done to standard, we do not argue about it. We come back and fix it.
This guarantee applies to residential and commercial jobs alike. It is written down here so you know exactly what to expect.
How it works
- Tell us within 24 hoursCall or text us, or send a message through our contact form. Tell us which area or item was missed. Photos help.
- We review it with youWe look at what was quoted, what was on the inspection and what you are seeing, and confirm the fix with you.
- We come back and correct itA team returns to redo the missed area at no charge, and we re-check it against the inspection list.
What is covered
- Any item on the 75-point inspection for your service that was missed or not up to standard
- Areas that were agreed in your quote or at your walkthrough
- Recurring visits, one-time visits and commercial jobs
- The re-clean itself. There is no charge for the return visit
What is not covered
- Areas or tasks that were not part of your quote or agreed scope (we are happy to add them for a future visit)
- Wear, permanent staining or damage that existed before the visit
- Concerns reported well after the visit, when the space has been used again
- Specialty work that needs a licensed vendor, such as hood duct cleaning
The fine print, in plain words
- This is a re-clean guarantee, not a refund policy. Our goal is to correct the problem and earn your next visit.
- If something is damaged during a visit, contact us right away so we can review it with you.
- We do not publish contract terms on this page. Ask us about details for your service when you request a quote.
Report a problem: call or text (346) 646-6189 or send us a message.
Frequently asked questions
What is the Bethel J guarantee?
If something on our 75-point inspection was missed or not done to standard, tell us within 24 hours and we will return to correct it at no charge.
How do I report a problem?
Call or text (346) 646-6189, or send a message on our contact page. Tell us what was missed and include photos if you can.
Is the return visit free?
Yes. There is no charge for a re-clean of an item that was missed.
Does the guarantee apply to commercial jobs?
Yes. Restaurants, nightclubs, offices and other commercial customers are covered by the same re-clean guarantee.
What if I am not happy with the result at all?
Contact us right away. We would rather talk it through, understand what happened and make it right than have you keep it to yourself.
- Vetted cleaners background-checked before their first job
- Organic, pet-safe products as our standard
- 75-point inspection on every job
- Re-clean guarantee if we miss something
Ready for a spotless space?
Tell us about your home or business. We will look up the square footage and send your free quote.
(346) 646-6189Call or text. Or send the form and we will reach out.